组织行为学essay/report/assigment代写
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ASSESSMENT # 2
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Assessment Code: BUS50 2 A 2
Assessment Type: Individual and Group Assessment: Case Study Analysis
Subject Code: BUS
Subject Name: Management and Organisational Performance
Briefing Date: Week 4
Submission Date: Week 6
Weighting: 4 0%
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Aims: Demonstrate understanding of principles of planning, decision-making, and
organising and core aspects of Human Resource Management
Brief: This assessment focuses applying knowledge of the theory and practice of
management to support operational effectiveness and efficiency in an
organisation by using a case study that requires the setting goals, planning and
decision-making. It requires students to show how strategic management of
processes and resources is implemented to contribute to the effective and
efficient performance of an entity. You need to complete a report.
Submission Format: The submission will be in the form of a typed document providing answers
to the problems posed. A final soft copy of the assessment must be
submitted via Turnitin on NZSE-Moodle online by the due date.
Referencing: Required as per APA 6th edition referencing style Sample referencing:
Northouse, P.G. (2015). Introduction to leadership: Concepts and practice (3rd ed.). Thousand Oaks, CA: Sage.
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Standard of English for Level 5 Business Assessments:
All student work that is submitted for assessment must meet the English requirements for
Level 5 business writing.
Any submitted assessment or part of an assessment that falls below the acceptable standard
of the English requirements for Level 5 business writing will not be marked.
If you have any questions regarding the English requirements for Level 5 business writing,
please talk to your tutor.
Referencing:
You must correctly reference all submitted assessments according to APA 6th ed.
conventions for both in-text citations and in your reference list.
You are required to reference because it is important to acknowledge the original source of
other peoples ideas, research and opinions, as well as providing evidence of having
undertaken independent research to support your own opinion/point of
view/hypothesis/argument.
Your tutor can provide further information and guidance on referencing and also direct you
to referencing guides and resources.
Wikipedia is not considered an acceptable source of reference.
Plagiarism:
Plagiarism is where you use another persons words, ideas, diagrams or other original
creations without acknowledging or giving credit to that person.
Any submitted assessment or part of an assessment which has plagiarised content will not
be marked.
All cases of plagiarism and/or cheating will be investigated and dealt with according to A08:
Misconduct in Assessment Policy.
If you have any questions regarding plagiarism, please talk to your tutor.
Learning outcomes:
The Learning outcomes associated with this assessment are:
LO 3 Explain the fundamental principles of planning, decision-making and organising to enable stakeholder relationships that enhance the organisational performance
LO4 Discuss core aspects of Human Resource management, teamwork and motivation
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Assessment Overview
There are two tasks in this assessment. Task one is individual work and Task two is group work.
Task two is to be researched and your findings discussed with the other team members however your
answers are to be written individually. A group can have a maximum of 4 members.
You are required to read the case study below and answer the questions that follow. It is expected
that you would research and apply various management theories and principles in your answer.
The Business Dilemma
Friendly Banker Financial Services was one of the largest financial institutions in the state. It
maintained an extensive branch and store network to service its diverse customer base. Even with
Friendly Bankers size, the business success of the institution was extremely dependent upon the
trends in the local economy. Two years of worldwide recession meant two years of poor loans, and
Friendly Banker fell into deep trouble. To limit and reduce overhead expenses, there were some
extensive layoffs. A new executive management expected rapid, better results with fewer
resources. Everyone at Friendly Banker feared being fired even though the Bank was inching back
to improved profitability. There was still the pressure to performor else.
Chris Harris managed the six-person Branch for Friendly Banker. Fully equipped with an ATM and a
freshly redesigned lobby, stood in the parking lot of a new suburban mall. The mall, anchored by a
store from the largest grocery chain in the area, included about twenty different small retail stores.
In addition, a major hospital was located just down the street, and a large manufacturing plant (with
about 3,000 employees) was situated in a convenient, nearby industrial park. Many of the branchs
customers worked at those locations.
Chris was promoted to his current job about 18 months ago. He had been serving as an Assistant
Manager at another branch in the region until that time. During the past year and a half, Chris had
learned his job as a manager well. He enjoyed his work and did an effective job.
I use to enjoy it, in any case, he thought to himself. He was sitting at his desk, 6 p.m., looking at
the night closing in. I just wish I could leave here once before 5:30. These layoffs really hurt, the
pressure is too great and no one really cares whether Im here or not. Chris knew he was in a bad
no, depressedmood.
The layoffs he was thinking about had taken place six months ago, but their full impact was only
now being felt. Chriss Branch was a busy one; previously, there were nine positions authorised for
it. Now, there were only six: two New Accounts positions (including Chriss) and four tellers. One
teller could alternate between the teller line and backoffice duties.
The problem was that there were too many customers. Chris smiled at the contradiction. Here the
bank wants more customers, and we cant service the ones we already have. On almost any day at
almost any time, there were three or four customers in line. It did not seem to matter that most of
them simply wanted to cash a check or make a deposit: By the time they got to the teller, they were
curt or rude, demanding, and sometimes hostile and aggressive.
Chris clearly remembered an incident that had occurred just two days ago. A customer had been
waiting for about 20 minutes to pay a utility bill. When he finally reached the window, he started
berating the tellers for being so slow, and condemning the bank for being so inept. By the time he
finished, the teller was in tears. Chris remembered talking to her after he left. The teller said: We
work so hard, and no one seems to appreciate what we do. I just cant work like this.
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Chris started to hear a lot more complaints-from everybody, it seemed. Customers complained
about poor service, the tellers were complain about the pressure, and downtown was starting to
complain about the large number of mistakes, errors, and shortages being made at the branch.
Tomorrow, Chris had to hold one of his monthly sales meetings with the staff. These meetings
were required by downtown. Chris dreaded them because they always seemed to drag on and on
and nothing ever got accomplished. Chris was supposed to talk about a product for 15 to 20 minutes
or so, and he could envision everyone else sitting there, fidgeting in their seats or looking at the
floor. There would be no questions, but there would be occasional complaints about how we need
more help or the customers yelling at us.
Chris was not looking forward to tomorrows meeting and wondered if there were ways he could
work on the real problems in the branch and produce real results from her meeting.
Task One: Individual Work (2 7 Marks)
- Identify at least three (3) key issues and challenges currently faced by Friendly Banker Financial Services. (0.5 Marks each, a total of 1.5 Marks)
- Describe how each of the three issues you have mentioned impacts Friendly Banker Financial Services as an organisation. (1.5 Marks each, a total of 4.5 Marks)
- Propose three (3) recommendations for the issues and challenges identified in part 1. (1 Mark each, a total of 3 Marks)
4.
a) Discuss application of the fundamental principles of planning , decision making and
organising to Friendly Banker Financial Services to support operational efficiency and
effectiveness. ( 4 Marks for 4 principles)
b) Identify and discuss two benefits and two limitations of planning for Friendly Banker
Financial Services. (4 Marks)
c) Identify and explain the six steps of decision making process that Friendly Banker Financial
Services could do. (4 Marks)
5) Critically examine how Friendly Banker Financial Services can develop and maintain friendly
business relationships with their two key stakeholders for efficient and effective
organisational performance. ( 3 Marks each, a total of 6 Marks)
Task Two Group work ( 46 Marks)
- Identify and critically examine five principles and practices of Human Resource Management that can be applied by Friendly Banker Financial Services for enhanced organisational efficiency and effectiveness. ( 2 Marks each, a total of 10 Marks)
- Identify and critically examine the four key characteristics of teamwork that can be applied by Friendly Banker Financial Services for enhanced organisational efficiency and effectiveness. ( 2 Marks each, a total of 8 Marks)
- Identify and critically analyse at least three motivational theories that can be applied by Friendly Banker Financial Services for enhanced organisational efficiency and effectiveness.
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(2.5 Marks each, a total of 7.5 Marks)
- Identify and critically analyse three leadership styles that can be applied by Chris for enhancing organisational efficiency and effectiveness at Friendly Banker Financial Services. (2.5 Marks each, a total of 7.5 Marks)
- Identify and critically examine three methods of training suitable for Chris to manage his own learning and performance at Friendly Banker Financial Services for enhanced organisational efficiency and effectiveness. You must include two advantages and two disadvantages of each method in your answer. (3 Marks each, a total of 9 Marks)
- Analyse how the origin and nature of the bi-cultural partnerships (as embedded in the Treaty of Waitangi) can be applied to Friendly Banker Financial Services business activities and relationships. (4 Marks)
General ( 7 Marks)
Format, headings and subheadings, headers and footers (1.5 Marks)
Spelling, grammar, sentence structure and appropriateness of style of writing ( 3 Marks)
Reference list and in line citation is in 6th edition of APA style (2.5 Marks)
Total Marks = 80